Frequently Asked Questions
What is the Supplier Portal?
The Supplier Portal is a self-service application that provides Suppliers access to register to do business with the state, manage users and view real-time status of purchase orders, invoices and payment information.
Who can use the Supplier Portal?
Registered state Suppliers with OH|ID login credentials.
What is OH|ID?
OH|ID is the official identity management solution for the State of Ohio's online government services. Users with an OH|ID account will be able to securely access multiple State applications with a single user ID and password.
What access does OH|ID give me to Supplier Portal?
To access Supplier Portal, your OH|ID account must be associated with one or more businesses. For each business, you will be assigned one of two access levels:
- Associate – user with rights to view purchase order, invoice and payment information for the supplier(s) that the user is associated with.
- Administrator – user has all ‘associate’ privileges and also enhanced rights to manage other users for an organization. The administrator can add and revoke user access to the supplier(s) for which they are an administrator. Review the Managing Users Guide to learn more about administrator functions.
How can I find out who my organization's Supplier Administrator is?
When you sign up for an OH|ID you will be able to use the Supplier Portal to search for your business (Supplier Record) using the ‘Find My Business tool. If your business is already registered in the state accounting system, Supplier Portal will send an automated message to your administrator asking them to give you access to your business (Supplier Record). If your business does not yet have a Supplier Portal administrator, you can complete a form (Supplier Portal Administrator) to become the administrator. If your business is not registered in the state accounting system, you can complete an application on the Supplier Portal to register and you will become the administrator for your business.
What do I do if the Supplier Administrator for my organization is not responding?
User management is a responsibility of the organization's Supplier Administrator. If your request for access is not receiving a response, please use the Contact Us feature or email OBM.SharedServices@obm.ohio.gov to get the Administrator's name so you can make contact regarding your access request.
What do I do if the Supplier Administrator is no longer with the organization?
If the Supplier Administrator is no longer with the organization you may submit a completed Supplier Portal Administrator form to have a new Supplier Administrator established for the organization.
I need access to more than one Supplier record. How do I associate my OH|ID with multiple Supplier Records?
What is a Supplier?
A Supplier is any organization or individual who has registered with the State of Ohio so they can receive funds from the state (e.g., grants, payments for good and services, reimbursements).
Is my organization already registered as a Supplier with the State of Ohio?
The Supplier Portal contains a tool called "Find My Business" that allows you to lookup your organization by TIN/EIN or by company name. Use this tool to determine if your organization is already registered. Additionally, if you begin a registration and the TIN/EIN is already registered, the system will notify you. If your Supplier Record is already registered, you may request access to your organization through the Supplier Portal.
Registration process video: Please Click Here.
If my business is not based in the United States, is there anything different about how I register in Supplier Portal?
There are several differences in how international suppliers register:
- You must complete the W-8 and Supplier Information form:
- Go to the Forms Page (https://obm.ohio.gov/wps/portal/gov/obm/areas-of-interest/ohio-suppliers/supplier-forms), download and complete the Supplier Information Form for Foreign Suppliers and W-8
- Submit using instructions on the bottom of the form
- You will receive your supplier ID by email once your forms have been processed (approx. 10 business days)
My business is registered with other state websites/systems (Ohio Business Gateway or Ohio|Buys), is this different?
Yes, a Supplier is any organization or individual who has registered with the State of Ohio so they can receive funds from the state (e.g., grants, payments for good and services, reimbursements). To determine if your organization is already registered in the Ohio Supplier Portal, please logon with your OH|ID credentials (https://supplier.ohio.gov) and use the Find My Business option.
How does my organization become a Supplier?
Businesses and individuals may register to do business with the state using the Ohio Supplier Portal. Users must first register for OH|ID, and then will have access to register to do business with the state.
My organization completed self-registration. What are the next steps?
Upon completing the registration, you will receive an email confirming your submission and your temporary Registration ID. The state will review your registration within 10 business days. Upon approval of your registration, you will receive a follow-up email with your permanent Supplier ID. Please keep the Supplier ID for your records.
How can I view my Supplier Information?
Once your OH|ID account is associated with your Supplier Record, you will be able to log in to the Supplier Portal and see information about your financial transactions with the state, including real-time data on invoices, purchase orders, and payments.
My OH|ID is associated with multiple Supplier Records. How do I toggle between records in the Supplier Portal?
To access the different Supplier Records that your OH|ID is associated with, use the dropdown on the Dashboard screen. The dropdown contains the Supplier name with a tool box icon next to it.
I use eSettlements to submit electronic invoices; has anything changed?
eSettlements users access eSettlements via the Ohio Supplier Portal. Access to eSettlements can be found under ‘Invoices’ on the dashboard page. After clicking on eSettlements, click on ‘Create an Invoice’ on the right side of the screen. This will take you to the eSettlements screens in the state’s financial system.
There is an error on my information. How can I correct this?
The Supplier Portal contains forms that allow you to make changes to your Supplier Record. Users with access to a Supplier Record through the Supplier Portal may access various forms used for updating Supplier Information.
How do I submit supplier maintenance forms?
Supplier maintenance forms are available for download from the Supplier Portal. When downloaded, a fillable pdf version is provided. It is important that you save the blank form to your computer/device prior to completing the form. Once saved, simply complete the required fields on the form, save the completed version to your hard drive and then use the ‘upload’ feature. When ‘upload’ is selected, you will be prompted to browse for the completed form that you saved to your hard drive. Select the file and then submit it. The data will be encrypted and sent to the state’s Supplier Operations team at OBM Shared Services for processing.
I am a Supplier but am not set-up with Direct Deposit. How do I set up Direct Deposit?
Complete the Change EFT form (OBM4310 – found on the ‘Forms’ page when you log in to Supplier Portal) along with a copy of a current voided check or a bank letter. All Direct Deposit accounts are tied to an address in our system, each address requires an additional form to set-up payment to that address. Form found at supplier.ohio.gov.
How do I update my Direct Deposit?
Complete the Change EFT form (OBM4310 – found on the ‘Forms’ page when you log in to Supplier Portal) along with a copy of a current voided check or a bank letter. All Direct Deposit accounts are tied to an address in our system, each address requires an additional form to set-up payment to that address. Form found at supplier.ohio.gov.
I am updating my Direct Deposit information. What bank verification is acceptable?
Bank verification may be a copy of a current voided check (check must contain the business/individual name and address (individuals only) as it appears on the Supplier Record, account and routing number must match what is provided on the form) or a bank letter on bank letterhead signed by a bank representative that contains the name on the account, type of account, routing number, and account number. We are unable to accept starter checks, bank statements, and deposit slips.
How do I know if my Direct Deposit information request is complete?
If you have submitted the Change EFT form (OBM 4310 – found on the ‘Forms’ page when you log in to Supplier Portal) and all required documentation, you will receive an email stating your request is complete. Please note that the state uses a prenotification process to confirm the bank account prior to making payment to the account. This process takes approximately 7 days so you may continue to receive paper checks until the prenote process is completed.
How much time does it take to process my request to add Direct Deposit or change my information?
The state strives to process requests within three business days. We work with the bank to validate that it is an active account. Processing of the change on the Supplier Record should be completed within 10 business days, but the full process including account validation may take up to 30 days to complete. Until the process is complete, you will receive payment by check.
How can I look up my Direct Deposit payments?
There are three options for payment lookup:
1. Users associated with their organization in the Ohio Supplier portal can visit supplier.ohio.gov, and click on Payments. You can search for a specific payment using the ‘search’ tool on the right side of the screen.
2.If you do not see the detail that you need, visit http://remitlookup.obm.ohio.gov/. You must have your Supplier ID and zip code (Key #) to use the remit to site. Payments made via check are not visible on the remit lookup website.
3. https://checkbook.ohio.gov
What if I have questions about selling to the state?
Visit https://procure.ohio.gov for more information about selling to the state.
How do I verify whether I have login credentials for the Supplier Portal?
From the OH|ID login screen if you do not remember the user name you can use the forgot username password functionality to recover your user name or create a new password. Please note that Supplier Portal uses OH|ID credentials for login. When resetting your password you will be re-directed to the OH|ID site. Upon completion of the password reset, you will have to return to supplier.ohio.gov.
I'm unable to login, but I think I'm using the correct User ID and password.
User IDs and passwords can be retrieved by using the ‘Forgot Username/Password’ functionality. Please note that Supplier Portal uses OH|ID credentials for login. When resetting your password you will be re-directed to the OH|ID site. Upon completion of the password reset, you will have to return to supplier.ohio.gov.
I forgot my password, how do I reset it?
Reset your password using the 'Forgot Username/Password’ link at supplier.ohio.gov. Please note that Supplier Portal uses OH|ID credentials for login. When resetting your password you will be re-directed to the OH|ID site. Upon completion of the password reset, you will have to return to supplier.ohio.gov.
Additional Support
The Supplier Portal includes several job aids containing detailed instructions on using the Supplier Portal. Click on the Help Center at the top of the screen and then About to access Help Documents. You can save or bookmark these documents to refer to as needed when you're using the site.
If you have additional questions about Supplier Portal that are not answered here, please contact Ohio OBM Shared Services Contact Center at OBM.SharedServices@OBM.ohio.gov or 1-877-644-6771, Monday-Friday 8:00am-5:00pm EST.
Virtual Office Hours
Virtual Office Hours are available on Tuesdays and Thursdays to provide personal registration assistance. To sign up for an office hour session, click one of the links below.
- Option 1
- Option 2
- Appointments are first come first serve and by registration only.
- After you have selected your date and time, a representative will send you a meeting request. You will meet with the representative via Microsoft Teams.
